Generate ROI with co-managed IT services

What are Co-Managed IT services?

This article by Forbes said it best, “Many business owners believe they need to choose between an IT staff on their payroll or an outsourced team built by a managed services provider (MSP). However, a third option exists, co-Managed IT.”

Generate ROI with co-managed IT Services

Co-managed IT Services is a collaboration between your existing IT department and a trusted Managed IT Services provider, such as Ethical IT. This approach allows you to retain your existing in-house expertise whilst leaning on a larger IT team of specialists to provide supplemental services, filling in the gaps at a fraction of the cost of the direct hire strategy.

Inspire and retain your IT team

For many companies, an internal IT presence is simply unavoidable in the delivery of the company SLA’s and XLA’s. As an IT Director, no matter how well you design your processes, transform your tech stack and try to herd the organisation to a remote-contact approach there may always be the need for physical presence and representation in your IT department. But perhaps your team are overloaded? Perhaps your team are stuck dealing with the countless fires that pop up around the organisation, with no time to strategise and identify long-term, meaningful solutions. Perhaps you have a list of projects to implement without the resource to deliver them?

Your in-house IT team is made up of high-quality technology professionals who support and facilitate the pursuit of your organisational objectives. We applaud them, their efforts and their commitment to excellence. With our co-managed service Ethical IT works alongside your IT department to enable your specialist internal team to focus on the important stuff. Delivery of pro-growth and big-picture IT department goals.

Enterprise tools that might have been out of your budget’s reach are now available to you through partnership.

So how does Ethical IT’s co-managed IT service work?

We’re here to do as little or as much for you as you require, but we’re not here to take over or replace your team. We love to work with like-minded IT professionals and would supplement your existing services at which ever level you required the bandwidth on.

Our supplemental IT services team take on the daily tasks allowing your resources to tackle those internal projects that are piling up and slowing your forward momentum.

Some of our other services include:

• 24 x 7 or Weekday Helpdesk services
• On-premise and Cloud-based Infrastructure management
• Office 365 Licencing & Management
• Endpoint Management (Antivirus, Patching)
• Streamlined New starter experience
• DNS Filtering
• Cloud-Backup management
• End-user Cyber Awareness Training
• Phishing Simulations and Live Security Risk scoring
• IT procurement and vendor management
• Cybersecurity consultancy
• Information Security consultancy
• Cyber Essentials readiness consultancy
• Disaster Recovery & Business Continuity
• Project Management services

Our skilled service delivery team are response-focussed and driven by solid KPI’s that ensure our customers get the service they require.

Keep your IT Team – let us fill in the gaps

A co-managed agreement gives you access to Ethical IT’s full team of engineers to support your internal IT resources. With simple, scalable billing option’s our clients lean on the experience of our team for everything from daily IT tasks to helping with project rollouts whilst understanding their costs along the way.

Co-managed agreements (and associated pricing) are tailored to each customer engagement and can be moulded to fit your specific requirements, plugging any gaps or padding out existing services.

Why companies like yours choose to co-managed IT Services

1. Too much work and too few in-house IT specialists
2. Require additional IT resources to grow
3. Lack of qualified IT candidates available to hire
4. Need of IT department vacations, sick time and holidays
5. Desire to tackle big, organisational IT objectives whilst controlling costs
6. Seeking resources with niche IT specialities
7. Directive to deliver return on investment

Partnering for co-managed services is about…

• IT employee job satisfaction
• Organisational budgeting priorities
• Gaining access to enterprise-grade IT resources
• Generating ROI whilst controlling spend
• Agility to meet consumer demand
• Flexibility to deal with market fluctuations
• Assistance to accomplish all daily IT management, security and compliance tasks

Pro’s and Con’s of co-managed services

1. The Pro’s

• Leverage economies of scale with Ethical IT

Through Ethical IT’s various technology partnerships, you will benefit from advanced technologies that may previously have been out of reach. Ethical IT’s Senior Management Team constantly reviews new and exciting technologies so that our customers are advised on upcoming trends, potential to increase efficiency, and stay protected.  Quickly rollout our toolset prior to training your team and we’ll bridge the gap. We will begin to discover, monitor and manage on your behalf, whilst onboarding your team in parallel. Immediately increasing efficiency across your IT department. Access to other solutions out of our stack enables you to drive higher efficiency while saving you the investment in those tools.

• Retain your in-house expertise

What your internal IT organisation brings to the table is irreplaceable. Keep your current team happy and in place, while giving them the support and tools they need to get more done. Inspiring them in their roles and increasing employee engagement. Utilise Ethical IT’s cloud-based documentation platform to better capture process and bespoke information so easier onboarding of future resources.

• Generate ROI with co-managed IT Services

If the costs associated with hiring additional in-house resources are not in the budget, that’s OK! Ethical IT will fill in the gap whilst adding value through close collaboration with your IT department. Imparting our Managed Services experience, offering insight into process efficiency and enhancing capability through automation and upskilling. We will also offer tailored pricing, geared specifically to your requirements of us so you can easily budget for the year ahead and understand your costs every step of the way.

• Access IT specialties

Your internal IT specialists have a wealth of knowledge and skill, but no one can know it all. Our co-management specialists are happy to add their expertise in niche areas to your already-robust knowledge base.

• Extend your Out of hours & Absence Cover

Your IT team members deserve their time off. Our co-managed services ensure they can get the rest and relaxation that they need to be at the top of their game, whilst being comforted in the knowledge that their responsibilities are in good hands.

• Allow your team the space to grow

Your internal IT organisation must have the capacity to grow with the company. If your in-house IT team is bogged down and overworked, they can’t help you achieve your objectives.

 

2. The Con’s

• Upfront costs

Typically there would be an oboarding fee depending on the services you decide to take on. For example, if you were looking for a shared ticket system this would require investments in time on both sides to scope out and properly design the solution, this could be costly if your partner is starting from scratch. Ethical  IT have templated 70% of the setup to ensure proper coverage and capture of metrics, whilst allowing for flexibility in setup from customer to customer. This combined with automation and toolset/tolling shorte’ss the time of onboarding by half.

• Winning hearts and minds

With any change comes the inevitable push back or reluctance to accept it. A vital part of this process is to engage and communicate with your internal IT team and to gain buy-in to the benefits of taking this approach. It is important that your team understand that this is not a hostile take over, but rather a collaboration for the betterment of the organisation’s IT capacity and their own roles and growth.

 

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