Unlimited IT Support Services
Your certified and reliable support-team-as-a-service.
Reliable, responsive and effective
Ethical IT’s Managed IT Support service takes care of the IT problems so that you can focus on the bigger picture. We are there for you when it matters most.
Our certified experts are on hand to support your organisation today. Our service is rooted in these core elements;
- Effective Leadership and Management practices
- Competent team selection
- Integrated toolsets
- Automation
- Continual improvement cycle
The Importance of capable IT Support
Any threat to a company’s data can lead to major financial loss. When things go wrong, you need a trustworthy resource to:
- Respond
- Protect your data
- Minimise impact
- Restore your business to normal operations
Do you have a continuity and disaster recovery plan?
Are you confident in your IT team’s ability to restore services following an event?
Whats in the box?
- Certified ISO27001 and Cyber Essentials Plus organisation protecting your data
- Certified and experienced leadership team providing oversight
- Responsive, friendly and capable support team
- Embedded best practice procedures
- KPI driven customer services
- Customer Ticket Portal w “Smart Forms”
- New starter / Leaver automation
- Hardware lifecycle Management
- Standardised imaging and automated provisioning
- Dedicated Service Ops & Account Managers
- Cost-effective and scalable pricing models
How Ethical IT 24/7 Support Helps You
Responsiveness
Ethical IT’s service delivery team are targeted on response and resolution-driven KPIs, ensuring the continued productivity of your workforce.
Cost Effectiveness
Outsourcing 24/7 IT support is more affordable than the in-house direct hire strategy.
Protection
our enterprise-grade toolset is selected for it’s powerful automation and sel-healing capabilities. Protecting your company from cyber threats by design.
Customer Focused
24/7 IT services are tailored to your specific needs and our team use your feedback to continually grow and improve the service.
SMB or Co-Managed IT solution
Ethical IT’s support models offer an affordable solution for small to medium sized organisations without an IT department, or to larger organisations looking to offset a part of their IT requirements in a hybrid or “co-managed” scenario.
Accessibility
“Direct to tech” communication with our team when you need it most. Do you want easy access to technical support? Or perhaps you need to run something by one of our senior leadership team. We add value in our willingness to impart expertise and advise to enable our valued partners to succeed.
FAQ
What is IT Outsourcing?
Your organisation can hire a third party IT service provider to assist with managing aspects like servers and networks.
How does outsourcing IT solutions help you?
Outsourcing to an IT company improves operational efficiency because you get expert input without the expense of employing someone in-house. This makes for a cost effective solution, while improving your access to resources and professional advice. You also have the benefit of 24/7 support, so you know you can deal with problems whenever they arise. IT issues will have less of an impact on productivity, customer service and security.
Who needs 24/7 IT support?
Any company that uses computers or any digital infrastructure will need 24/7 support from a reliable IT company in some form. This may be delivered by automated monitoring services for servers and applications, or direct support for any employees working outside of UK office hours. Without it you risk lengthy downtimes, hindered productivity and escalating problems.
How do I contact your support team?
You can give us a call, use our customer ticket portal or send us an email.
