No matter how big or small your organisation, IT support is crucial to the efficient running of operations

Whilst our day to day support service is well-oiled and customer focussed, we believe that a support team is truly defined by their ability to respond to “serious” emergencies while upholding the normal support service.

At Ethical IT we work hard to design, test, implement and review our procedures regularly so that our customers can rest assured in the knowledge that “we have them covered”. Accordingly, our effective system includes:

  • Integrated tools
  • Management practices
  • Competent team members

All of this ensures your organisation continuously runs smoothly and safely, minimising risk of downtime and increasing return on investment.

With both support options you’ll get:

  • A UK based Service Desk
  • Incident, change and problem management
  • An information security driven support team
  • Proactive server and workstation monitoring
  • Network monitoring
  • Patch management of servers and workstations
  • Management of 3rd party support issues

We are here to support your company with reliable IT support solutions. We make communication easy with multiple contact options:

The Importance of On-Demand IT Support

Any threat to a company’s data can lead to major financial loss. So, answer these questions:

  • Have you considered your continuity and disaster recovery plans to keep your business operating?
  • Are you confident in your IT team’s ability to deliver on the technology elements of these?

Imagine your critical systems being hacked or your business having problems communicating with clients for an extended period of time. When things go wrong, you need a trustworthy resource to:

  • Respond
  • Protect your data
  • Minimise impact
  • Restore your business to normal operations
You, me and Ethical IT

What Do You Need to Accomplish This?

For full coverage, we recommend our ‘24×7’ service, allowing you unlimited and direct access to engineers. However, where this is not feasible, our weekday service is available and designed to support your requirements.

Do you need 24×7 Managed IT support?

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Here’s what you can expect from Ethical IT’s on-demand support:

  • Responsive, friendly and knowledgeable support team
  • Embedded escalation procedures
  • KPI driven service team
  • Dedicated Service Desk Manager
  • Reduced downtime
  • Cost-effective IT support
  • Ownership and stewardship of problems across your applications and services
Sunlit flowers

How Ethical IT 24×7 Support Helps You

Responsiveness

Ethical IT’s service delivery team are targeted on response-driven KPIs, ensuring the continued productivity of your workforce.

Cost Effectiveness

Outsourcing 24×7 IT support is more affordable than in-house assistance.

Protection

IT support is fully dedicated to protecting your company from cyber threats.

Customer Focused

24×7 IT services are tailored to your specific needs and we use feedback to continually improve.

SMB Solution

24×7 IT support is an affordable solution for small to medium sized organisations without an IT department.

Accessibility

“Direct to tech” communication with our team when you need it most. Do you want easy access to technical support?

Contact Ethical IT

FAQ

What is IT Outsourcing?

Your organisation can hire a third party IT service provider to assist with managing aspects like servers and networks.

How does outsourcing IT solutions help you?

Outsourcing to an IT company improves operational efficiency because you get expert input without the expense of employing someone in-house. This makes for a cost effective solution, while improving your access to resources and professional advice. You also have the benefit of 24/7 support, so you know you can deal with problems whenever they arise. IT issues will have less of an impact on productivity, customer service and security.

Who needs 24x7 IT support?

Any company that uses computers or any digital infrastructure will need 24/7 support from a reliable IT company. Without it you risk lengthy downtimes and escalating problems.

How do I contact your support team?

You can give us a call, use our customer ticket portal or send us an email.

Get in touch