Empowering Seamless Collaboration
Co-Managed IT Services
Bolt-on services to strengthen your existing IT department. Our seamless integration brings amplified capabilities, empowering your operations with Ethical IT's expert co-management.
Expand your IT capabilities with extra resources and expertise, tackling projects and challenges without hiring or training hassles
Seamless Collaboration
Collaborate effortlessly as external experts integrate seamlessly, fostering innovation, knowledge exchange, and efficient teamwork
Flexible Solutions
Adapt to changing needs with customisable support for projects or ongoing operations, ensuring the right resources at the right time
Expertise & Best Practices
Access industry-leading insights and technologies, benefiting from experienced professionals and cutting-edge strategies
Bridging Gaps, Boosting Productivity
If your business is dealing with tight IT resources but still needs to keep your IT systems running like clockwork, co-managed IT services could be your winning strategy. It’s like having your cake and eating it too – ensuring smooth operations without the resource struggle.
Is your business in need of additional resources to support projects or fuel growth?
Ethical IT’s Co-Managed IT Services provide its customers with a seamless way to bolt on additional bandwidth in key areas of their service delivery, without the typical recruitment and HR costs associated with expansion.
It also enables invaluable workflow collaboration between teams. Ethical IT’s best practice-led approach will undoubtedly add value to your ways of working.
Examples of our bolt-on services include:
- Tier 1, 2 or 3 escalations to Ethical IT
- Integrated ticket-system-as-a-service
- Integrated documentation management
- Shared Remote toolsets
- Ticket and call overflow services
- Outsourced Change Management
- Outsourced Project Management and delivery
- Engineer site visits
Seamless integration with your IT team
With our Co-Managed IT Service, we believe that collaboration and seamless cross-organisational transfer of information is crucial to the integration of our two teams and the success of your internal service.
With our Co-Managed Ticket system and documentation system, you will benefit from the following:
The Co-Managed Customer Experience
Our co-managed IT service means that your team and your customers will have access to the same tools and customer journey as Ethical IT’s internal team and customers. A key element in the customer experience is our white-labelled ‘customer portal’:
- Add your company logo OR our co-branded logo
- Create smart ‘if this then that’ forms to capture troubleshooting steps and improve resolution times
- Save time by leveraging Ethical IT’s pre-built automation linked to forms (e.g. New starter setup)
- Access and grow shared IT Knowledge base articles under ‘Learning’
- Company approvers can view and approve requests
- Select users can view all Ethical IT invoices and quotes here
Data-driven Insights
As with the continual improvement of any service, accurate trend data and insights play a crucial role in the success of the service.
At Ethical IT we use data-driven insights to inform decisions on a daily basis, from the service desk to the board, having useful and trustworthy data helps to shape our organisation.
As part of our Co-Managed IT service, your organisation will have access to the same dashboarding and reporting that we’ve come to enjoy. Giving you valuable and deep insights into the service and your customers’ satisfaction.
FAQ
What are Co-Managed IT Services?
Co-managed IT Services refer to a strategic partnership where Ethical IT collaborates with your existing IT team. This allows you to leverage additional expertise, resources, and specialised skills without the need for full-time hiring.
Can I customise the Co-Managed IT Services to my business needs?
Absolutely. Our Co-Managed IT Services are designed to be flexible and adaptable. You can tailor the services to match your unique requirements, whether you need assistance with specific projects, ongoing operations, or addressing critical IT challenges. Reach out and we can discuss how best to structure it for your business.
How secure is the documentation collaboration in Co-Managed IT Services?
Documentation collaboration within our Co-Managed IT Services is highly secure. Private documentation and Password Management are visible only to your authorised team members, ensuring confidentiality and compliance with the highest data security standards.
Is Co-Managed IT suitable for businesses of all sizes?
Absolutely. Our Co-Managed IT Services cater to businesses of various sizes. Whether you’re a small startup needing project support or a larger enterprise seeking specialised skills, the flexibility of the service adapts to your needs.
Let's Talk
Partnership starts with a conversation. Whether you have a question about our services or would like to request a quote, we are happy to help!
