Background

AGE UK Enterprises is a Social Enterprise that facilitates trading of insurance, travel, funeral and other products tailored to the over 50s. All profits generated go back into the AgeUK Charity which provides community services, support, advice and assistance to the elderly.

The Challenge

Every local AgeUK is autonomous and unique, which presented a challenge when it came to managing the IT network. The charity was looking for a completely new nationwide secure network of Thin Clients to over 150 local AgeUK branches.  The system needed to allow for centralised control and security, demonstrated PCI Compliance, whilst also allowing each local AgeUK to retain their own independence and flexibility in their other day-to-day work.  In addition, a centralised telephony system was required to improve call handling – directing non-geographic calls to the callers local AgeUK; call recording for compliance purposes and better business intelligence through in-depth call analysis and reporting.

The EIT Solution

Ethical IT designed, on a green field site basis, a bespoke Private Cloud solution, utilising the latest Thin Client low carbon, low power consumption hardware for end users, along with an Infrastructure as a Service (IaaS) service delivery model for AgeUK Enterprises.

A national rollout over six months delivered over 400 Thin Clients to over 150 offices and shops using entirely in-house resources from the Ethical IT team.  EIT undertook PCI SAQ Type D, alongside our ISO27001 Certification work, to ensure that the solution was secure enough to transact within and satisfy AgeUK Enterprises’ product vendors security requirements over an initial five-year contract term.

Through our partnership with Class Telecommunications, a private MPLS network was delivered using a mixture of FTTX, EFM, Fibre and AnnexM internet connections into each site. This included quality of service (QoS) and traffic management and reporting; Web traffic filtering; Virus/Malware protection and Data Loss Prevention.

All virtual servers and data are backed up three times per day, and the entire contents are shipped to another secure EIT Data Facility.  Work is also now underway to implement a second Data Centre node as part of the expansion of the “Ethical Cloud” into our new facility in Newport, South Wales. This will be powered entirely on renewable energy and will provide AgeUK with a fully active server farm that can be switched over to within an hour in the event of an unlikely catastrophe at our primary site.