Helpdesk Services

In our experience of working with social change organisations, one of the biggest problems they have faced historically is a lack of reliable technical support for their IT infrastructure. The Ethical IT Helpdesk exists to provide such support.  

Adhering to the terms of our Helpdesk Charter we provide full technical and advisory support to organisations across the UK and Europe.  Queries are dealt with directly by our central service desk in London or our regional service desks across the UK and Europe.  

We understand the importance of a physical presence when dealing with certain issues and are committed to using the most suitable method to solve issues as appropriate. Our team have a wide range of technical expertise that include:
  • PC and Mac support
  • Servers and network infrastructure
  • Software support
  • Database management
  • Remote working
  • Telephony
  • Procurement and disposal
  • Strategic advice
We offer a wide variety of support packages to suit your organisation, dependent on individual requirements.  This can vary from all inclusive contract packages covering all aspects of your IT infrastructure with guaranteed response and fix times, to pay-as-you-go, ad-hoc support as and when you need it.  Costs are split into two elements: an annual helpdesk fee based upon the number of staff, and the equipment covered and quarterly support and invoicing is available, billed on a pro-rata basis. Should you be unsure about your current IT systems, we can offer organisations a free healthcheck of their IT and Telephony infrastructure.  We will then provide an objective quote for any outstanding work and/or hardware we feel would be of benefit.  

If you would like a detailed quote or more information about the services we provide, please call 0845 337 2989 or complete an enquiry form.

Information

Users Cost PA
Up to 5             from £400
6-20 from £600
21 - 50 from £1000
51 - 100 from £1400
100 + £2000 (min)
   
 Equipment Per item PA
 Printers from £10
 PC/Mac from £50
 Server from £300
 Switches/Routers from £30
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